Team Lead
Taskus · Mumbai · onsite · Posted 27d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- As a Team Leader, you will manage the day-to-day planning and operations of your team
- This includes making sure that each of your Teammates delivers ontheir Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs)
- As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules
- You must be organized and be able to handle responsibility
- A critical part of the role is to be able to train and help in the development of your team by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow
- Through that, your team will be able to deliver a superior customer experience which is the main thrust of your department
Sourced from naukri
Skills
CSATQACustomer ExperienceCustomer SupporthttpsService Level AgreementSLAoperationsbpoCoaching
About TaskUs
Taskus
BPO
12.2k+
employees
2008
18 years old
New Braunfels, Texas
United States (USA)
About
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
Industries
BPOTelecom
Employee ratings
2,420 reviews
3.0/ 5
Culture
3.1
Career growth
2.5
Work-life
3.0
Employees rate it well for
Senior Management282Work Culture226Salary218Job Security172Work Environment152
Find them on