Team Lead

JOB DESCRIPTION Designation/ Role: Team Leader - Payment Posting Work Timing: Day Shift Qualifications: Any Graduate Skills: Should have In-depth knowledge in US-Healthcare provider process. Majoprly in Payment Posting. Experience in Migrating & Handling new Projects. Basic knowledge of HIPAA guidelines Excellent written and oral communication skills Working knowledge of Excel and other Microsoft tools Experience: Minimum 6years experience in the US process. Job Description Graduate from any stream Willing to work in any shift. Must have min 4 years exp in Voice process Must be a TC/TL or Specialist in team handling role. Should have handled at least 25 people and should have good people management skills. Job Responsibilities Distribution of Workload to team members Helping the team in handling & resolution of work-related problems, understanding & interpretation of Issues and decision making. " Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects Escalate and follow up for resolution for all issues that affect work. Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirements. Interaction with the clients & taking feedback from clients and formulating Strategies to meet the clients specific needs and expectations. "