Team Lead

URGENT HIRING IOB PROCESS

Company: Cyfuture India Pvt. Ltd.

Process: IOB – Indian Overseas Bank
Profile: Operations / Team Management
Location: Chennai – Tambaram
Salary: Up to 35,000/- In-Hand
Experience: 2–5+ Years
Employment Type: Full-Time

Job Responsibilities

• Manage day-to-day BPO operations and ensure smooth process functioning.
• Monitor and control Attrition & Shrinkage.
• Track and improve team KPI & KRA performance.
• Prepare daily, weekly, and monthly MIS reports.
• Analyze team performance and identify improvement areas.
• Monitor productivity, quality, attendance, and performance.
• Prepare and maintain reports using Advanced MS Excel.
• Handle team performance and operational targets.
• Ensure achievement of SLA and process requirements.
• Coordinate with internal teams and management.

Required Skills

• 2–5+ years of experience in BPO Operations, Customer Service, or Team Management.
• Strong knowledge of Attrition & Shrinkage Management.
• Good understanding of KPI & KRA monitoring.
• Advanced MS Excel skills – Pivot Tables, VLOOKUP/XLOOKUP, formulas & MIS reporting.
• Strong analytical and problem-solving skills.
• Good communication and team-management skills.
• Ability to work in a target-driven environment.

Preferred Profile

Candidates with experience in BPO Operations, Banking Processes, MIS, Team Management, KPI/KRA tracking, Attrition & Shrinkage management will be preferred.

Contact Details

HR Shivani
[phone removed]

Interested candidates can share their updated CV or contact HR Shivani for further details.