Team Lead

JOB DESCRIPTION

Designation/ Role: Team Leader

Work Timing: Night Shift

Qualifications: Any Graduate

Skills:

Should have In-depth knowledge in US-Healthcare provider process.

Experience in Migrating & Handling new Projects.

Basic knowledge of HIPAA guidelines

Excellent written and oral communication skills

Working knowledge of Excel and other Microsoft tools

Experience: Minimum 6 years experience in the US calling process.

Job Description

Graduate from any stream

Willing to work in any shift.

Must have min 4 years exp in Voice process

Must be a TC/TL or Specialist in team handling role.

Should have handled at least 25 people and should have good people management skills.

Job Responsibilities

Distribution of Workload to team members

Helping the team in handling & resolution of work-related problems, understanding & interpretation of

Issues and decision making. "

Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects

Escalate and follow up for resolution for all issues that affect work.

Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirements.

Interaction with the clients & taking feedback from clients and formulating Strategies to meet the clients specific needs and expectations. "