Team Lead

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve exceptional performance standards.
• Develop and implement effective training programs to improve communication skills, product knowledge, and process efficiency.
• Collaborate with other teams to resolve complex issues and escalations in a timely manner.
• Analyze team metrics and provide data-driven insights to drive continuous improvement.

Job Requirements :

• 4-12 years of experience in an international BPO or call center environment.
• Proven track record as a Team Leader or Supervisor in managing high-performing teams.
• Strong understanding of international processes, including voice services and customer support operations.