Team Lead

Role & responsibilities :

• Accountable for all Hub Operations and seek intervention from superior as appropriate.
• Achieving Cost per Shipment. Maintain the cost of operations as per budget.
• Achieve Zero lost shipment, shrinkage within hub and enroute.
• Proper planning and coordination with the support team for recovery if any.
• Achieve productivity of Van/Bike as per budget.
• 100% Compliance of KPI.
• Continuous Process Improvement and Adherence of Quality Standards at all times.
• Ensuring Customers are delighted at all times.
• Ensuring stock accuracy is maintained at all Hub assigned to him.
• Promptly and effectively manage customer escalations.
• Ensuring employee engagement initiatives are implemented.
• Ensure 100% ZTP (Zero Tolerance Policy).
• Filling Gaps in employee headcount within turnaround time.
• Hub Performance reporting.
• Ensure commercial and statutory compliances are met along with the support of teams.
• Team Management, Training and Development of Hub team.
• Achieving Maximum Productivity of manpower.
• Managing environmental bodies and statutory compliances.
• Continuously improve in reducing Error rate in Operations Management.
• Maintain high quality hygiene and safety for Facility & People.
• Grievance Handling and Conducting Open House/meetings with Hub teams. Ensure low attrition

rate.

• Ensure availability of adequate and trained manpower as per plan.
• Evaluate if the lost shipment cases qualify as insurance claims and that such claims are

processed in coordination with the Zonal Business Finance team.

Preferred candidate profile :

1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and

act on customer feedback to drive customer experience improvements, and the agility to adapt

strategies in real-time to meet evolving customer needs.

2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of

touchpoints.

3) Success in this role is measured not only by individual performance but also by the ability to

contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-

Commerce organization.