Team Lead

Role & responsibilities ;

1. Manage outgoing payment disbursals through NEFT, RTGS, and IMPS, ensuring timely and accurate processing.

2.Oversee daily reconciliation, exception handling, and closure of payment-related breaks.

3. Coordinate with internal and external stakeholders for payment queries, issues, and resolution.

4.Partner with the Finance team to track and close open points within defined timelines.

5. Lead and work with team, including roster planning, workload allocation, and day-to-day operations.

6. Set, monitor, and review team KPIs, productivity, SLAs, and performance, with regular reporting

Key Skills & Competencies
1Good knowledge of payment processing and reconciliation. Prior experience preferred.

2. Prior experience or exposure to NEFT, RTGS, and IMPS and other payment channels.

3. Good understanding of reconciliation, exception management, and issue resolution. Prior experience preferred.

4.Stakeholder management and interpersonal skills.

5. Effective team player and solution oriented approach..

6. Problem-solving, KPI management, and MIS reporting skills.