Team Lead

Role & responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies

Preferred candidate profile

Area Sales Manager, Team Leader, Team Coach , B2C Sales