Team Lead
TP · Hyderabad · onsite · Posted 37d ago
About a minute. You'll make an account on the way through.
About this role
Job Description Team Lead (Customer Support / Technical Support)
Position: Team Lead
Location: Hyderabad
CTC: Up to 7 LPA
Shift: Rotational Night Shifts
Eligibility: Graduates & Undergraduates
Joining: Immediate Joiners Preferred
Role Overview
We are looking for an experienced Team Lead with a strong background in Customer Support or Technical Support. The ideal candidate should have on-paper Team Lead experience, excellent communication skills, and the ability to manage teams in a fast-paced environment while driving performance and customer satisfaction.
Key Responsibilities
- Lead, mentor, and manage a team of customer support/technical support executives.
- Monitor team performance against KPIs such as CSAT, AHT, Productivity, Quality, and SLA adherence.
- Conduct regular coaching sessions, performance reviews, and feedback discussions.
- Handle client and customer escalations effectively and ensure timely resolution.
- Drive team engagement, motivation, and continuous improvement initiatives.
- Prepare and publish performance reports and dashboards.
- Collaborate with cross-functional teams to achieve operational objectives.
- Ensure adherence to company policies, processes, and quality standards.
Requirements
- Minimum experience in a Team Lead role (on papers mandatory).
- Strong experience in Customer Support or Technical Support operations.
- Excellent verbal and written communication skills.
- Strong people management, coaching, and leadership skills.
- Ability to work in rotational night shifts.
- Immediate joiners will be preferred.
What We Offer
- Competitive salary up to 7 LPA.
- Opportunity to work with a leading organization.
- Career growth and leadership exposure.
- Dynamic and collaborative work environment.
Interested candidates can apply by contacting:
Neha Mamidi
[phone removed]
[email removed]
Sourced from naukri