Team Lead
Concentric · Pune · onsite · Posted 41d ago
Undisclosed4–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Lead a team of customer service representatives to achieve daily, weekly, and monthly targets.
- Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, shrinkage, and attrition to identify areas for improvement.
- Develop strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
- Collaborate with other teams to resolve complex issues affecting call center operations.
Job Requirements :
- 4-12 years of experience in an international voice process or similar industry.
- Strong understanding of KPIs such as AHT, CSAT, shrinkage, and attrition.
- Proven track record in leading teams to meet or exceed performance targets.
Sourced from naukri
Skills
CSATattritionshrinkageInternational Voice ProcessKPIAht
About Concentric
Concentric
Industrial Machinery
150
employees
Linköping
Sweden
₹6L PA avg
Avg at Concentric
About
Concentric Pumps are Suppliers of Diesel engine applications, diesel engine oil pumps, diesel engine water pumps, diesel engine components, transmission pumps, and compressor pumps etc.
Industries
Industrial MachineryAdvertising / PR / Events
Employee ratings
10 reviews
3.7/ 5
Culture
3.2
Career growth
2.1
Work-life
3.0
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