Team Lead

Hi,

Currently we are hiring for Team leader role for Gurgaon location. If you or any of your friends searching for the opportunity please do apply.

Role and Key Responsibilities:

• Manage a team who shall Investigate, monitor, and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity.
• Support team in managing and responding to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations
• Work closely with Client stakeholders
• Experience in working with disputes and chargebacks into Fraud activities.
• Impart effective coaching, monitoring and guidance to ensure consistent high-performance delivery
• Bring in innovative ideas and process improvement proposals to strengthen the business
• Provide on-going monitoring and resolve escalations/complaints
• Ensure Program adherence to Client & internal InfoSec/compliance guidelines.
• Drive performance and be accountable in delivering SLA/KPI's.
• Conduct regular one on ones to identify and solve issues/challenges experienced by team members.
• Accountable for absenteeism and attrition.
• Be an active participant in all weekly/Monthly/Quarterly reviews

Desired Skills:

• Strong communication skills, both written and verbal.
• Good knowledge of Fin Crime landscape.
• Demonstrated ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
• Demonstrated ability to mentor, coach and provide direction to team members.
• Work well under pressure and follow through on items to completion.
• Willingness to work in Night Shifts.

Educational Qualification :Graduate