Team Lead
Infosys BPM · Pune · onsite · Posted 47d ago
Undisclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
Overseeing the incident management process and team members involved in resolving the incident.
Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Collaborating with the incident management team to ensure that all protocols are diligently followed.
Logging all incidents and their resolution to see if there are recurring malfunctions.
Educational Requirement
Graduate
Preferred Skills
TSO->Cluster 3
Service Line
BPO TSO
Overseeing the incident management process and team members involved in resolving the incident.
Responding to a reported service incident, identifying the cause, and initiating the incident management process.
Collaborating with the incident management team to ensure that all protocols are diligently followed.
Logging all incidents and their resolution to see if there are recurring malfunctions.
Educational Requirement
Graduate
Preferred Skills
TSO->Cluster 3
Service Line
BPO TSO
Sourced from naukri
Skills
dbmsVSAMJCLCicsCobolMainframesIncident ManagementPeople Management SkillsutilitiesDFSORTTSOSDSFSPUFITeam Handlingteam managementTLispfendevorXPeditorFile-aidqmfTeam LeadingbpoCA
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
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