Team Lead

Roles and Responsibilities :

• Lead a team of customer support representatives to achieve daily targets and goals.
• Handle complex customer queries and resolve issues in a timely and professional manner.
• Develop and implement effective training programs to improve team performance and productivity.
• Collaborate with other departments to ensure seamless communication and efficient issue resolution.

Job Requirements :

• 4-10 years of experience in an International BPO or Call Centre environment.
• Strong background in customer handling, customer service, and team leading/handling.
• Excellent communication skills with the ability to work effectively in a fast-paced environment.