Team Lead

Role & responsibilities

Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of

SLAs while maintaining high levels of employee and customer satisfaction.

• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed

performance expectations.

• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration

with clients. 

• Ensure that the team maintains the agreed standards in relation to job assignments and performance

metrics.

• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and

skills.

• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.

• Ensure that sales processes and client interactions are compliant with industry regulations and company

policies.

Preferred candidate profile

Sales Tea m Leader, Sales Assistant Manager