Team Lead

Roles and Responsibilities :

• Lead a team of customer support agents to achieve daily targets and goals.
• Develop and implement effective strategies to improve team performance, productivity, and quality.
• Collaborate with other departments to resolve complex issues and escalations in a timely manner.
• Conduct regular training sessions, coaching, and feedback to ensure team members are equipped with necessary skills.

Job Requirements :

• 3-12 years of experience in BPO or call center environment.
• Proven track record of leading teams effectively towards achieving targets.
• Strong understanding of customer service principles, processes, and procedures.
• Excellent communication, leadership, and problem-solving skills.