Team Lead

URGENT HIRING SOCIAL MEDIA ESCALATION DOMAIN

Positions Open

- Team Leader

- Quality Analyst

- Training & Quality Assistant Manager

Location

Kadubeesanahalli, Bengaluru

Experience

37 years of relevant experience

Salary

Salary will be based on the candidates last drawn package and experience.

Joining

Immediate Joiners Preferred

Communication

- Excellent English & Hindi communication skills

- Strong verbal and written communication

Team Leader

- Team Leader experience in the Customer Support domain is mandatory

- Experience in handling customer escalations

- Strong knowledge of KPIs, SLAs, CSAT and productivity

- Team handling, coaching and performance management skills

Quality Analyst

- Strong experience in Call Quality & Quality Auditing

- Excellent knowledge of QC tools and quality parameters

- Experience in call monitoring, audits and feedback

- Strong analytical and reporting skills

- Ability to identify process gaps and improve quality

Training & Quality Assistant Manager

- Experience in Training & Quality functions

- Strong knowledge of quality management and QC tools

- Experience in audits, calibration and quality improvement

- Ability to identify training gaps and drive improvement

- Strong leadership, analytical and presentation skills

Key Skills

Social Media Escalation Handling

Customer Support Experience

Call Quality & Auditing

QC Tools Knowledge

Team Management

KPI / SLA / CSAT Knowledge

Excellent English & Hindi Communication

Strong Analytical & Problem-Solving Skills

Work Location: Kadubeesanahalli, Bengaluru

Immediate Joiners Preferred

Salary: Based on Last Drawn Package & Experience

Radhika TR-[phone removed]