Team Lead

Role & responsibilities

Operations Management: Manage day-to-day operations pertaining to loading, sorting, scanning, inbound shipments, and outbound or last-mile delivery procedures.

Team Supervision: Oversee, guide, and mentor delivery workers, field agents, or warehouse employees.

SLA & Target Adherence: Make sure that shipments follow strict service level agreements (SLAs) and turnaround times (TAT).

Manage shift scheduling, keep an eye on attendance, and assign duties as part of manpower planning.

Performance tracking: Use internal tools to monitor daily productivity, delivery success rates, and reporting metrics.

Escalation Handling: Deal with customer delivery issues, operational impediments, and local stakeholders.

Compliance & Safety: Put standard operating procedures (SOPs) and company safety policies into practice.

Preferred candidate profile

• Graduate in any discipline.
• 1-3 years of experience in logistics, courier, or e-commerce operations.
• Experience in handling executives or warehouse teams is preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficient in MS Excel and basic operational reporting.
• Willing to work in rotational shifts.