Team Lead

Job Description

We are looking for a highly motivated and confident Team Leader to lead, mentor, and drive team performance in a fast-paced operational environment. The ideal candidate should possess strong leadership skills, operational expertise, and the ability to manage people effectively while consistently achieving business goals.

Key Responsibilities:

• Lead and manage a team to achieve daily, weekly, and monthly performance targets.
• Monitor team productivity, attendance, attrition, and shrinkage metrics.
• Ensure team adherence to process guidelines, quality standards, and company policies.
• Analyze performance reports and prepare operational MIS reports using Excel.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Handle escalations effectively and provide timely resolutions.
• Drive employee engagement initiatives and maintain high team morale.
• Identify training and development needs and support team growth.
• Collaborate with internal stakeholders to ensure smooth operation and service delivery.
• Maintain optimal staffing levels through effective workforce management and resource planning.
• Track key operational metrics and implement improvement plans to enhance team performance.
• Demonstrate strong presence of mind and decision-making abilities in challenging situations.

Preferred Candidate Profile

• Minimum 1 year of experience as a Team Leader with supporting documents/papers.
• Proven experience in managing and motivating teams to achieve business objectives.
• Strong knowledge of Attrition, Shrinkage, Productivity, and Workforce Management metrics.
• Excellent proficiency in MS Excel and reporting.
• Strong leadership, communication, and interpersonal skills.
• Ability to handle team performance, conflict resolution, and employee engagement effectively.
• Confident personality with a commanding presence and people management capability.
• Excellent analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Experience in BPO, Customer Service, Back Office Operations, or related domains will be preferred.
• Graduate in any discipline.

Key Skills

• Team Handling
• Leadership & People Management
• Attrition & Shrinkage Management
• Workforce Management
• MS Excel & Reporting
• Performance Management
• Coaching & Mentoring
• Stakeholder Management
• Problem Solving
• Decision Making

Contact Information

Interested candidates can contact:

Jackson HR [phone removed] by sending there resumes to whatspp