Team Lead

Company: Tech Mahindra

Process : Canadian Telecom Voice Process

Location : Yerwada Commerzone IT Park

2 way cab pick and drop as per travel boundary

Canadian shift timing.

Candidates with Telecom International Voice process experience are preferred.

Minimum 1 year experience as TL on papers in International Voice process required.

Role & responsibilities

• To motivate, develop and mentor team members in a dynamically changing environment
• Track and monitor KPIs as per Project requirement
• Assist in scheduling and coordinating team activities
• Answer operations related queries from the client and internal stakeholders
• Drive process performance to achieve and exceed SLA deliverable
• To create a conducive and stimulating environment for the teams to accomplish their goals
• Manage expectations of his team members and proactively should be able to sense their needs
• Represent the organization and participate in client visits and reviews
• Accountable of team and process performance
• Good communication and Email writing skills
• Provide inputs on process changes and best practices

Process management

Required:

• Knowledge of operational process, logical thinking, reporting and analysis
• Should be open to work 24/7
• Ability to follow instructions and client requirements within TAT and with accuracy
• Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values.

Please share your resume on [email removed] or whatsapp - [phone removed]