Team Lead

Team Leader - Key Responsibilities

- Manage daily team operations and ensure smooth workflow across assigned processes.
- Monitor key KPIs such as SLA, Quality, Productivity and Shrinkage.
- Conduct daily team huddles, performance reviews and regular one-to-one coaching sessions.
- Monitor attendance, roster adherence, shift adherence and unplanned leaves.
- Conduct regular call/process audits and provide feedback to improve quality and reduce errors.
- Identify performance gaps, conduct RCA and implement corrective action plans.
- Support training, OJT and development of new and existing team members.
- Prepare and maintain daily, weekly and monthly performance reports and trackers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.