Team Lead

Urgent Hiring For Team Leader(Voice sales process)

Day Shifts

6 days working

Salary [phone removed] Inhand

Contact HR - Anand -[phone removed] // Priyanka -[phone removed]

Location - Kolkata Salt-lake Sector -5

• Lead a team of associates for a leading life insurance in India, ensuring high-quality service delivery and adherence to insurance regulatory standards.
• Increase quality of work by targeted coaching and process improvements.
• Maintained an average shrinkage rate, optimizing team productivity and resource utilization.
• Boosted business conversion rates by implementing strategic initiatives and enhancing team performance.
• Monitored team performance, provided coaching, and implemented strategies to improve productivity and client satisfaction.
• Coordinated with management to align team objectives with organizational goals, driving operational efficiency.
• Conducted training sessions to enhance team skills and adapt to new processes and technologies.
• Resolved escalated customer issues with a focus on analytical problem-solving and effective communication.