Team Lead

Job Title: Team Leader - Customer Support (BPO)

Location: Bangalore (Electronic City)
Industry: BPO / Customer Support
Working Days: 6 Days a Week
Shifts: Rotational Shifts
Salary: 4 LPA to 5 LPA

Job Description

Teleperformance is hiring Team Leaders to manage and drive the performance of customer support teams in a dynamic BPO environment.

Key Responsibilities:

• Lead, motivate, and manage a team of customer support executives.
• Monitor team performance and ensure achievement of KPIs, SLAs, and quality standards.
• Conduct regular coaching sessions, feedback discussions, and performance reviews.
• Handle escalations and provide timely resolutions to customer concerns.
• Prepare and share performance reports and operational updates.
• Drive employee engagement, attendance, and productivity within the team.
• Collaborate with internal stakeholders to ensure smooth process operations.

Eligibility Criteria:

• Minimum 2+ years of experience as a Team Leader in a Customer Support/BPO environment.
• Experience in managing team performance and operational metrics.
• Strong communication, leadership, and people management skills.
• Willingness to work in rotational shifts and a 6-day work schedule.
• Customer service experience from any industry is acceptable.

Contact Information

For more information, please reach out to:

Neha Mamidi
[phone removed]
[email removed]

Apply Now and be a part of a growing team at Teleperformance!