Team Lead

About the Job

The Telesales Team Leader is responsible for managing and overseeing a team of telesales representatives,

ensuring efficient operations, and achieving sales targets while maintaining high levels of employee and customer

satisfaction. The role requires strong leadership, coaching, and organizational skills to drive team performance,

enhance sales results, and foster positive customer relationships. The Team Leader will also manage daily

operations, ensure adherence to SLAs, and collaborate with other departments to meet company goals.

Roles and Responsibilities:

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of

SLAs while maintaining high levels of employee and customer satisfaction.

• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed

performance expectations.

• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration

with clients. 

• Ensure that the team maintains the agreed standards in relation to job assignments and performance

metrics.

• Track and document work schedules and absences to ensure consistent staffing levels.

• Resolve any audit-related issues in a timely and thorough manner.

• Act as the primary point of contact for all issues and queries related to specific business assignments.

• Provide regular feedback, coaching, and training to team members to enhance their performance and

skills.

• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.

• Ensure that sales processes and client interactions are compliant with industry regulations and company

policies.

ISMS Responsibilities:

• Ensure that project management methods in used by the organization cover

• Information security objectives are included in project objectives

• An information security risk assessment is conducted at an early stage of the project to identify necessary controls

• Information security is part of all phases of the applied project methodology

• Ensure information security implications are addressed and reviewed regularly in all projects

Desires Skills and Experience:

• Proven experience in telesales or insurance sales (Health, Motor, Life) and team leadership.

• Strong communication, coaching, and problem-solving skills.

• Ability to manage team performance, meet sales targets, and resolve customer issues.

• Demonstrated experience in managing day-to-day operations and meeting SLA requirements.

• Ability to manage relationships and engage clients effectively.

• Strong organizational skills to handle team scheduling, performance tracking, and resource management.

• Knowledge of sales processes, customer relationship management (CRM), and audit compliance.

• A results-driven mindset with a focus on employee development and customer satisfaction.

What do we offer?

• Opportunity to earn good incentives

• Endless growth opportunity

• GMC Group Medical Coverage

• Group Personal Accident Insurance

• Gratuity

• Wellness Programs

• Give back to society through CSR

• Continuous talent enhancement program

• Childcare facility

• Tax Saving flexi benefits