Team Lead

Role and Key Responsibilities:

• Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
• Identify performance related issues, develop an action plan for improvement and implement corrective action
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote CNX values- walk the talk and lead by example
• Exercise independent judgment and discretion in the performance of the said main function to implement management policies
• Support and manage the program together with other Team Leaders and Managers
• Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements
• Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

• Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred)
• Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions
• Prior experience in the Credit card domain - preferred.
• Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
• Ability to mentor, coach and provide direction to team members