Team Lead

Startek · Kolkata · onsite · Posted 64d ago

Not disclosed5–10 yrsfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Role & responsibilities Thorough understanding of Operations Metric, People Practices

score calculation, parameters, ratings, Attrition .

Customer service oriented.

Should have prior knowledge of customer care processes and techniques.

Preferred candidate profile : Minimum 5 years of work experience in a voice program. Should have worked in Internal/premium contact background

1. Minimum 2 years of experience as a Team leader in Voice program.

2. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc.

3.Candidate should be Graduate

Sourced from foundit

Skills

KPI MonitoringrosteringService levelTATAttrition ControlKPI Analysis

About Startek

Startek

BPO

19.8k+

employees

2017

9 years old

Mumbai, Maharashtra

India

About

Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.

Industries

BPOBPO/KPOIT Services & Consulting

Employee ratings

9,497 reviews

3.0/ 5

Culture

2.9

Career growth

2.5

Work-life

2.9

Employees rate it well for

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