{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead","description":"

Collections SME, Debt Collections, Recovery Operations, Compliance, Team Coaching

Collections, Debt Recovery, Delinquency Management, Skip Tracing, PTP Tracking, Collections Compliance, Team Coaching, Call Audits, Negotiation Skills, Process Improvement

Seeking an experienced Collections SME (Subject Matter Expert) with strong expertise in Collections Operations, Recovery Management, Compliance, Escalation Handling, and Team Coaching. Responsible for acting as the process expert for collections, supporting agents and Team Leaders, handling escalated cases, conducting refresher training, auditing calls, tracking PTPs (Promise to Pay), and driving operational excellence. Strong experience with collections processes, recovery strategies, compliance requirements, KPI management, call quality audits, negotiation, and process improvement initiatives required. Candidates should have a proven track record of improving collections performance, reducing escalations, and supporting high-performing collections teams.

Top 10 Skills

Collections, Debt Recovery, PTP Tracking, Collections Compliance, Delinquency Management, Call Audits, Team Coaching, Escalation Management, Negotiation Skills, Process Improvement

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