Team Lead

ABOUT THE COMPANY

ARCHER Transnational Systems Private Limited is a fully owned subsidiary of a leading technology enabled legal services company ARCHER Systems, LLC (USA) that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services. ARCHER's core offerings are post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.

ABOUT THE ROLE

Team Leader – Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity, training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.

RESPONSIBILITIES

• Daily workflow management to ensure maximum capacity to the project pool.
• Ensure schedule adherence for self & team.
• Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Be people's person by conducting regular one on one, empathize with people concerns, escalate timely on issues, target the problem & not the person attitude.
• Constant communication with the ARCHER's US offices through calls and emails.
• Any other duties assigned by manager.
• Prepare accurate reports & submit timely to the desired recipients.
• Perform random quality checks on volumes processed by the team members.
• Conduct daily meetings with team & provide timely process updates to maintain quality.
• Anticipating client's needs and preparing reports.
• Review QC feedbacks and devise ways to improve quality of the team.
• Doing spot checks to uphold quality standards.
• Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information.

QUALIFICATIONS

• Graduate or master's with any stream is must.
• Being proactive in taking up new challenges & increase scope of self-exposure.
• Strong oral & written English communications skills with problem solving ability.
• Good networking skills across the organization to get things done.
• Training skills to conduct process, refresher & basic soft skills training.
• Ability to create a challenging, fast paced team-oriented environment.
• 5-7 years of work experience in managing team at BPO/KPO.
• Ability to de-stress the work environment under pressure.
• Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet.
• Ability to learn quickly & teach members on process nuances.
• Knowledge of financial services and class action and mass tort is good to have.
• Ability to interact with confidence with US internal & external customers.
• Candidate with experience into legal process domain will be of advantage.
• Ability to review reports & take actions based on data.
• Ability to manage change.
• Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.