Team Lead

Roles and Responsibilities

• Manage a team of customer service representatives to achieve daily targets, ensuring high levels of CSAT and AHT.
  
• Develop and implement strategies to reduce attrition rates through effective training programs and employee engagement initiatives.
  
• Analyze performance metrics such as CSAT, AHT, and Attrition rate to identify areas for improvement and optimize processes accordingly.
  
• Collaborate with cross-functional teams to resolve complex issues related to billing, product/service offerings, or technical difficulties.
  
• Ensure compliance with company policies, procedures, and regulatory requirements.
  Interested - Whatsapp - [phone removed]