Team Lead

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve KPIs such as shrinkage, attrition, and payment domain performance targets.
• Develop and implement strategies to improve team handling skills, reduce churn rates, and increase overall efficiency.
• Collaborate with cross-functional teams to identify areas for improvement in the fintech process and implement changes accordingly.
• Monitor key performance indicators (KPIs) to measure team performance and provide feedback for growth.

Job Requirements :

• 1-10 years of experience in a similar role within the financial services industry.
• Strong understanding of Fintech processes and ability to analyze data to drive business decisions.
• Excellent team leading skills with experience managing high-performing teams across multiple locations.