Team Lead Workplace IT Support

• Lead and manage teams, ensuring efficient resource allocation, fostering team collaboration, and driving team performance through effective leadership and support

• Provide technical guidance and mentor team members while assisting them with technical issues and challenges

• Facilitate communication and collaboration within the team as well as managing relationships with internal and external stakeholders

• Develop and implement ticket resolution methodologies and best practices and ensure compliance across the team

• Conduct performance evaluations, provide feedback and coach team members to improve their skills and performance

• Drive work elimination through automation and lead service enablement

• When required manage services and projects within IT

• Contribute to a positive and supportive team culture that values collaboration, innovation and continuous improvement

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

• Unlimited employment contract
• Onboarding program
• Buddy program