Team Lead (Wealth Management & Broking)

We are looking for a Team Lead in a Broking and Wealth Management firm, who will be involved in leading and managing a team of 8 to 10 Relationship Managers (RMs) to drive business growth by acquiring new clients, promoting Demat accounts, and cross-selling third-party products. You will be responsible for setting sales targets, providing guidance to the team, and ensuring exceptional customer service to maximize client satisfaction and retention.

Key Responsibilities:

Leadership and Team Management:

• Provide strong leadership and guidance to the team of Relationship Managers on their KRAs.
• Set clear goals and targets and monitor individual and team progress.
• Conduct regular team meetings to communicate updates, strategies, and performance expectations.
• Motivate and help team members to achieve their sales and business objectives.
• Identify training and development needs of the team and provide coaching and support as required.

Sales and Business Development:

• Develop and implement sales strategies to generate new business and achieve revenue targets.
• Drive the acquisition of new clients by promoting our service and highlighting the benefits.
• Ensure Relationship Managers maintain a high level of product knowledge and effectively communicate our strengths.
• Monitor sales activities, track conversion rates, and analyze performance metrics.
• Collaborate with the Marketing Department to develop marketing campaigns and promotional activities.

Cross-Selling Third-Party Products:

• Identify opportunities for cross-selling third-party products and services to clients.
• Collaborate with product teams and vendors to understand product offerings and develop effective cross-selling strategies.
• Train and educate Relationship Managers on third-party products and their benefits.
• Monitor cross-selling activities and provide support and guidance to the team.

Customer Service and Relationship Management:

• Ensure the team provides exceptional customer service to clients, addressing their queries and resolving issues in a timely manner.
• Foster strong client relationships and maintain regular communication with key clients.
• Monitor client satisfaction levels and take appropriate actions to enhance client retention.
• Conduct client meetings regularly and participate in client presentations as required.

Reporting and Analysis:

• Prepare regular sales reports, performance dashboards, and other relevant metrics.
• Analyze data to identify trends, patterns, and areas for improvement.
• Provide insights and recommendations to management based on data analysis.

Qualifications and Skills:

• Bachelor's degree in a relevant field (Finance, Business, Economics, etc.) or equivalent experience.
• Minimum 5+ years of experience is required.
• Proven experience as a Team Leader or in a similar supervisory role within the broking industry and Wealth Management.
• Strong understanding of financial markets, investment products, and broking operations.
• Excellent sales and negotiation skills with a track record of achieving targets.
• Ability to motivate and manage a team effectively.
• Exceptional communication and interpersonal skills.
• Proficiency in using relevant computer applications and software.