Team Lead Underwriter - US Mortgage

Role & responsibilities

• Supervise day-to-day production workflows and manage work queues efficiently
• Monitor workflow to ensure tasks are completed within defined timelines and SLAs
• Adjust workload distribution based on volume and traffic patterns
• Maintain and publish required operational and performance reports
• Conduct regular (weekly) quality audits and provide actionable feedback to team members
• Escalate performance or quality concerns to management in a timely manner
• Provide ongoing guidance, training, and floor support to team members and new hires
• Facilitate onboarding and certification of new joiners
• Conduct refresher training sessions as needed to enhance team performance
• Develop and implement performance improvement and disciplinary plans
• Ensure adherence to industry standards, compliance guidelines, and regulatory requirements
• Track and ensure achievement of daily targets and overall team SLAs
• Manage client interactions and support stakeholder communication
• Identify process improvement opportunities and drive operational efficiency
• Handle escalations and resolve issues effectively
• Perform additional responsibilities as assigned by management

Preferred candidate profile

• Graduate in any discipline
• Minimum 34 years of experience in team handling/management
• At least 2 years of experience as a Team Leader in underwriting (mandatory)
• Strong knowledge of U.S. mortgage underwriting processes and guidelines
• Hands-on experience in conventional loan underwriting (mandatory)
• Knowledge of FHA and VA loan underwriting (preferred)
• Thorough understanding of U.S. federal and state compliance regulations
• Experience in client handling and stakeholder communication
• Expertise in income calculation, asset evaluation, credit review, and appraisal analysis
• Ability to identify red flags and assess underwriting risks
• Familiarity with fraud detection in closing and compliance documentation
• Strong knowledge of mortgage terminology and underwriting standards
• Proficiency in MS Office Suite, LOS, LMS, and Selling Guide tools
• Understanding of ISO-level reporting and documentation standards
• Strong analytical and decision-making skills
• Excellent verbal and written communication skills
• Strong presentation and reporting skills
• High attention to detail with problem-solving capabilities
• Ability to handle escalations and manage pressure situations
• Capability to document and define process requirements
• Willingness to work in shifts

Only relevant candidates share resumes to [email removed]