Team Lead - UK

Responsibilities

• Ensure the team meets or exceeds individual performance targets for applications processing and quality.
• Providing Visa training to the partners for multiple destinations.
• Verifying the students employment financial documents through available resources.
• Taking Visa Mock Interview with the student and providing feedback.
• Ensure 100% compliance with application tagging procedures and accurate commission tracking.
• Oversee and Drive Application Processes: Independently manage the end-to-end student application process for both self and team, ensuring accuracy, efficiency, and adherence to institutional timelines.
• Mentor and Support Team Members: Provide ongoing guidance, coaching, and mentorship to junior team members; assist in their professional development and ensure smooth onboarding and integration.
• Facilitate Training and Development: Identify training needs and deliver tailored sessions to new or existing team members to ensure up-to-date knowledge of procedures and best practices.
• Application Processing: Accurately process and track student applications originating from StudyIn offices, maintaining the highest standards of service and compliance.
• Cross-Office Collaboration: Ensure streamlined coordination and application handling across all StudyIn branches for a unified and consistent service experience.
• Product Service Expertise: Maintain in-depth knowledge of StudyIn's service offerings, university partnerships, and academic programs to support accurate and effective student guidance.
• Event Representation: Participate in university exhibitions and StudyIn fairs, representing the brand professionally and engaging prospective students and partners.
• Managerial Support: Assist in day-to-day managerial responsibilities, including reporting, team coordination, and implementation of operational strategies.
• Higher Education Promotion: Support initiatives promoting higher education, including marketing campaigns, outreach programs, and collaborative projects with educational institutions.
• University Liaison: Act as a key point of contact for universities and their representatives to facilitate effective communication and student recruitment efforts.
• Brand Development: Contribute to the growth and visibility of the StudyIn brand through consistent and high-quality service delivery.
• Client Relationship Management: Build and maintain strong, long-term relationships with students, counsellors, and other stakeholders to enhance satisfaction and retention.
• Professional Correspondence: Manage professional communication with internal teams and university contacts, ensuring clarity, timeliness, and relevance.
• Administrative Tasks: Monitor, organize, and prioritize incoming emails and documentation to ensure smooth daily operations.

About the Candidate (including required competencies)

• Experienced in managing a team.
• Able to fill the University applications
• Good in email handling
• Able to scrutinize the student document
• Good typewriting speed
• Able to work under pressure
• Good communication skills.

Requirements and Qualifications

• More than 4-5 years of experience in the relevant field, including experience managing and leading teams.
• A Bachelors degree or equivalent degree is a must.

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