Team Lead Trainee International BPO Voice/Blended Process -NAVI Mumbai
White Bulb Technologies India · Mumbai · onsite · Posted 43d ago
₹4.0L - ₹7.0L PA1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Manage & lead a team in International Voice/Blended Process
Handle customer & escalation effectively
Ensure SLA, KPI, & CSAT targets are achieved
Graduation is mandatory with 1 year minimum experience
Salary - 4 to 7 LPA
Location - Navi Mumbai
Experience in Voice or Blended process
Excellent communication & team handling
Comfortable in rotational shifts
Immediate joining
Virtual Interview
Incentives
Bonus
Handle customer & escalation effectively
Ensure SLA, KPI, & CSAT targets are achieved
Graduation is mandatory with 1 year minimum experience
Salary - 4 to 7 LPA
Location - Navi Mumbai
Required Candidate profile
Minimum 1 year of on-paper Team Leader experience in International BPOExperience in Voice or Blended process
Excellent communication & team handling
Comfortable in rotational shifts
Immediate joining
Perks and benefits
Cab FacilityVirtual Interview
Incentives
Bonus
Sourced from naukri
Skills
CSATCustomer Experienceteam productcustomer satisfactionKPI Monitoringperformance reportingComplaint managementTeam HandlingCoordinationleadershiprotational shiftsSLA ManagementCustomer Support OperationsEscalation ManagementBlended Process