Team Lead | Thiruvanthapuram

Key Responsibilities:

• Manage and monitor day-to-day last-mile delivery operations.
• Ensure timely dispatch and delivery of shipments.
• Manage delivery executives/riders and ensure optimum manpower deployment.
• Track daily productivity, attendance, delivery performance and SLA adherence.
• Monitor shipment flow, pending shipments, re-attempts and delivery exceptions.
• Coordinate with hub, customer support and other internal teams for smooth operations.
• Identify operational issues and take corrective actions.
• Ensure compliance with company processes, safety standards and SOPs.
• Drive daily operational targets and improve delivery efficiency.
• Prepare and maintain daily operational reports and MIS.
• Support hiring, onboarding and training of delivery executives when required.