MUMBAI · FULLTIME
Team Lead || Thane (Collections)
TP
Mumbai · onsite · Posted 2d ago
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₹1.0L - ₹5.5L PA1–6 yrsfulltimeMumbai
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Section · 01
About this role
We are actively hiring for Team Leader!!!
Location- Thane
Shifts- Day Shifts (6 days working with 1 week off)
Immediate Joiner preferred
Roles and Responsibilities: -
- Need 1 year on paper experience as a TL.
- Should have experience in Collections (Bucket 0/1,2,3/X)
- Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.
Interested candidates can connect with -
Simran Rana - [phone removed]
or can share resume on [email removed]
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Section · 02
Skills
CSATpurchasing creditrosteringshift managementTeam Handlingteam managementDay To Day OperationsCollectionsSLABpo OperationsattritionshrinkageEscalationscreditSalesSLA ManagementKPIAhtKRA