Team Lead /Supervisor, Customer Experience | International Voice |

Supervisor, Customer Experience

Role & responsibilities

1. Min.5+ years of overall experience in call center work, with 2 years of experience as a Team leader in International Voice Process.
2. Should have managed team size of min. 20-25 HC.
3. Experience/exposure to work for US clients (Call center/Backend)
4. Good communication and interpersonal skills
5. Good knowledge of MS Outlook, MS Excel and, MS PowerPoint
6. Creating Report, dashboard, manage bottom quartile team members.
7. Aware on feedback mechanism and performance improvements.
8. Provide inputs on process improvement and opportunities.
9. Rotational night shifts.(Starts post 5pm).
10. Ready to work additional hours as and when required.

Preferred candidate profile

Interested candidates can share their updated resume at:

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