{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead / Supervisor - AR Operations","description":"

Roles and Responsibilities

Manage AR operations team to achieve daily targets, ensuring efficient processing of accounts receivable calls.
Conduct quality checks on calls made by team members to ensure accuracy and compliance with company standards.
Identify areas for improvement and implement process enhancements to increase productivity and reduce errors.
Collaborate with other departments (e.g., billing, customer service) to resolve complex issues related to patient accounts.
Provide coaching and training to junior staff members to improve their skills in AR calling.

Desired Candidate Profile

5-9 years of experience in US healthcare BPO industry, preferably in an AR operations role.
Strong knowledge of Epic Systems software; ability to learn new systems quickly.
Excellent communication skills for effective team handling and leadership.
Ability to work independently as well as part of a team; strong problem-solving skills.

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