Team Lead - Student Services
GUS Education · Hyderabad · onsite · Posted 41d ago
Undisclosed5–10 yrsfulltimeSourced from
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About this role
Job Title
Work Location
Job Summary
Organizational Structure
Reporting To
JD Approved by
Sub Function
Responsibilities
Student Support
Personnel Management
Administrative support
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Team Leader
Work Location
Hyderabad
Job Summary
Currently, GEI is looking for a dynamic Team Leader to manage and oversee daily operations for Student Services department within UE BSBI brands. We are looking for someone with attention to detail, good communication, knowledge of working on data bases, research, identify, approach. The candidate must be hard working and result oriented coupled with ability to convince and have attention to details.
Organizational Structure
Team Leader (Student Services)
Reporting To
Head - Student Services
JD Approved by
Operations Director
Sub Function
UE BSBI
Responsibilities
Student Support
- Developing programs and procedures to enhance customer experience, process efficiency, enhance productivity, and performance.
- Liaison with onshore stake holders at various levels and help in building a strong team, while delivering world class service to our business partners.
- Manage the team and provide Customer Support / Service Activities of UE and BSBI team by directing and overseeing all the team members, resolving customer questions / complaints / escalations
Personnel Management
As per the frameworks of internal HR policies, the job holder is accountable for the following:
- Manage Lead on activities for, Finance, Student Services and Support and Timetabling team of the University. Extend Operational support, by directing and overseeing team members.
- Responsible for deliverable for all the team s performance, resolving questions / complaints / Escalations from internal and external stake holders.
- Overseeing and Managing employee schedules, Training plan for existing and new hires, perform Audit, conduct periodic reviews for evaluations of staff performance and document areas for improvement and conduct one to one to discuss performance and action plan.
- The outputs and working behaviour of subordinates, holding and sustaining an effective team,
- Full compliance of subordinates with GEI policies procedures, including local corporate regulations and policies,
- Carrying out the managerial leadership practices: holding regular team meetings, setting context for subordinates work, planning his own and his subordinate units work, assigning work clearly, appraising direct reports personal effectiveness, carrying out merit reviews, providing coaching for direct reports, selecting inducting team members, initiating action plan for developing employee skills before removal from role for those who are not suited for their role.
Administrative support
- Manage email communication through brand specific inboxes.
- Act as a liaison between internal and external teams.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceAdministrative SupportCustomer ExperienceCustomer Supportdaily operationsAdvanced ExcelBusiness RequirementsAnalyticsCommunication Skillsclient relationshipcomplianceAdmissionsfinanceDigital Marketing
About GUS Education India
GUS Education
Education & Training
1.3k+
employees
2017
9 years old
Hyderabad / Secunderabad, Telangana
IN
₹6.6L PA avg
Avg at GUS Education India
About
GUS Education India LLP is a Great Place to Work-Certified™ as a High-Trust, High-Performance Culture™ organisation, 2025-2026.
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