Team Lead - Student Services

Job Details

• Job Title: Team Leader
• Function: Student Support
• Work Location: Hyderabad
• Reporting To: Manager
• JD Approved by: Student Support and Administration Manager
• Brand: LCCA

Job Summary

As a Team Leader within the Student Support department, the primary responsibility is to oversee and coordinate the various activities related to student support, ensuring the smooth operation of processes, and leading a team to provide exceptional service to students and academic staff. The Team Leader will act as a point of contact for both students and staff, fostering a positive and supportive environment.

Nature of The Job

This role holds the level 2 position in organization hierarchy reporting to a Manager in GEI and works closely with the Associate Director - UK Partnerships Compliance, INUNI and ensures constant alignment of group compliance policy and processes. The incumbent will be responsible for supporting the USA Visa Interviews for prospective students who have been sourced through INUNI teams.

Job Purpose

Key Accountability

• Planning and organizing: Within the framework of LCCA work plans and instructions of onshore Relationship Manager, the job holder needs to perform weekly/ daily planning of student support and contribute to the implementation of the business goals of the Team.
• Planning and organizing: Ensure targets for the team are met regularly.
• Student Support: Act as a primary point of contact for students, handling inquiries through phone, email, and one-on-one meetings.
• Student Support: Support the academic team by facilitating communication between students, academic staff, and other stakeholders.
• Student Support: Ensure timely communication of assessment dates, feedback, and grades to students.
• Student Progression and Retention: Monitor student progression and retention, keeping tracking sheets updated.
• Student Progression and Retention: Maintain accurate records of students performance in the database.
• Student Progression and Retention: Ensure the Virtual Learning Environment is up to date with relevant information.
• Attendance Management: Oversee the creation and maintenance of attendance records.
• Attendance Management: Monitor and update students attendance, addressing poor attendance through warning emails and reports.
• Attendance Management: Generate attendance reports when required.
• Key internal relationships: The job holder establishes, supports, and further develops cooperation and communication with GEI internal partners/stakeholders (Relationship Manager, Transitions team, HR etc.) to build relationships of mutual trust, ensure cohesive approach and internal efficiencies effectiveness.
• Data Management and Input: Coordinate administrative duties related to student and academic administration.
• Data Management and Input: Oversee tasks such as filing, recording, data management, and other ad-hoc administrative responsibilities.

Qualifications

• Graduate in any discipline

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.