Team Lead - Service Delivery
ACT Fibernet · Jaipur · onsite · Posted 38d ago
₹2.2L - ₹5.5L PA2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Experience
1. Minimum 5 years of total work experience, relevant experience in ISP preferred
2. Hands-on experience in handling teams with stipulated service levels. 3. Excellent communication skills (English, Hindi,
4. Should possess strong technology awareness
Role Description
- Handle Zone wise Service restorations.
- Adherence and maintenance of 100 % quality service restoration
- Handling Vendors, Machine and Material
- Responsible to ensure customer uptime for his Zone
- Responsible for tracking Network Engineers for desired productivity
- Conducting Reviews on service levels with Network Engineers
- Tracking of material consumption through CRM
- Handling escalations related to Fault repair
- Tracking of Nodal, Wrong ticket escalations
- Coordinates with Store In charge for material
- Take update on the pending tickets with Engineers
Sourced from naukri
Skills
Service Team Handling
About ACT Fibernet
ACT Fibernet
Telecom
7.4k+
employees
2008
18 years old
Bangalore / Bengaluru, Karnataka
India
₹4.7L PA avg
Avg at ACT Fibernet
₹2.3L – ₹5.5L PA
This role
About
ACT Fibernet is a prominent provider of broadband and digital TV services in India, aiming to transform home entertainment and education through cutting-edge technology.
Industries
TelecomInternet
Employee ratings
10 reviews
3.9/ 5
Culture
3.4
Career growth
3.2
Work-life
3.6
Employees rate it well for
Overall Company39Company Culture38
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