Team Lead-Service Delivery

Key Responsibilities

Security Service Delivery

• Manage the end-to-end delivery of cybersecurity services, ensuring adherence to SLAs, KPIs, and contractual commitments.
  
• Oversee security operations including vulnerability management, threat detection, incident response, identity and access management, and governance activities.
  
• Ensure timely implementation of security controls, remediation activities, and risk mitigation plans.
  
• Monitor service performance and drive continuous improvement initiatives.
  

Program & Project Management

• Lead cybersecurity projects from initiation through closure.
  
• Coordinate with cross-functional teams and stakeholders to ensure seamless service delivery.
  
• Manage project schedules, dependencies, and risks.
  
• Provide regular status reporting to senior leadership and customers.
  

Stakeholder Management

• Act as the primary point of contact for customers and executive stakeholders.
  
• Conduct service reviews, governance meetings, and executive briefings.
  
• Build trusted relationships with business leaders and technology teams.
  
• Align cybersecurity initiatives with business objectives and customer expectations.