Team Lead - Sales

Team Lead Sales

NTT - Hiring for Senior Sales Executive / Team Lead in Gurgaon - Permanent Role.

Interested candidates apply to this Job Post.

Work Schedule & Benefits:

- Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)

- Working Hours: 10 hours per shift (including breaks as per company policy)

- Work Mode: 100% Work from Office

- Transportation: Company provided pick-up and drop facility (for night shifts)

Role Summary:

Mid-level role combining individual sales contribution and partial team supervision, responsible for handling complex calls and supporting team performance.

Key Responsibilities:

- Handle high-value or complex sales calls

- Act as a floor support / SME for Grade 56 agents

- Assist in on-the-job training and coaching

- Monitor call quality and provide real-time feedback

- Drive team motivation and performance

- Track individual and team-level targets

- Support reporting and dashboard updates

- Handle escalations and difficult customer conversations

Required Skills:

- Strong sales experience (telecom/BPO preferred)

- Excellent communication with near-native fluency

- Coaching and mentoring capability

- Strong objection handling and negotiation skills

- Ability to manage pressure and multitask

Eligibility:

- 2-5 years of experience in outbound sales / international BPO

- Prior team handling or SME experience preferred

KPIs / Metrics:

- Individual and team sales performance

- Call quality improvements / Coaching effectiveness

- Escalation handling efficiency / Team stability / attrition control