Team Lead - Risk Operations - Internal Candidates Only (48 Hours)

ROLE OVERVIEW

Supply Wisdom is inviting applications from eligible internal employees for the role of Team Leader within the Operations team. The Team Leader will oversee a team of Senior Research Analysts (SRAs) and Research Analysts, drive quality and delivery standards, and act as a mentor and first point of escalation for the team.

KEY RESPONSIBILITIES

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  Supervise and guide the day-to-day work of the assigned Operations team, ensuring quality, timeliness, and accuracy of deliverables.
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  Mentor and coach SRAs and Research Analysts, supporting their skill development and career progression.
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  Allocate work, monitor productivity, and manage escalations within the team.
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  Conduct quality reviews and provide constructive, actionable feedback.
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  Partner with the Operations Manager on capacity planning, performance reviews, and process improvements.
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  Coordinate with different stakeholders to ensure timely completion of work
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  Ensure adherence to Supply Wisdoms data handling, confidentiality, and quality standards.

ELIGIBILITY CRITERIA

Applicants must meet all of the following criteria to be considered:

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  Minimum of 6 months completed tenure as a Senior Research Analyst (SRA) within the Operations team.
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  Consistent Meets or higher rating in the most recent performance review cycle.
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  No active disciplinary action or performance improvement plan (PIP) at the time of application.
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  Demonstrated proven skill set in mentoring and developing junior team members (e.g., prior buddy/mentor assignments, training delivery, or peer coaching).
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  Strong working knowledge of Operations team processes, tools, and client deliverable standards.
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  Meets all other standard eligibility requirements applicable to internal moves within the Operations team, as defined by HR/Operations policy.

DESIRED SKILLS

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  Strong communication and interpersonal skills, with the ability to coach and motivate a team.
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  Sound judgment in prioritization, escalation handling, and quality decision-making.
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  Familiarity with Supply Wisdoms risk intelligence and research methodology.
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  Basic people-management exposure (formal or informal) is an advantage.