Team Lead, Renewals

Job Summary

Position/Title: Team Lead, Renewals

Department: Customer Operations

Location: Pune

Shifts (if any): 02:00pm - 11:00pm IST

This role is part of Fortra India Global Capability Center (GCC), where you will work as an integrated member of their global team, employed through Aeries, contributing directly to Fortra's mission and growth.

Responsibilities

• Manage the renewal process, from quoting, contract facilitation, internal approvals, through to ensuring the Order is processed adhering to Customer Operations SLA(s).
• Ensure all Renewal and Sales activities are within the approval guidelines to protect and drive a positive increase to ARR.
• Lead a team of Renewals Specialists supporting their learning, development, and career growth
• Train team members on how to maintain accurate customer data in CRM systems.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.