Team Lead - Recruitment Coordinator

Key Responsibilities

• Lead, coach and develop a team of Recruitment Coordinators, fostering a high-performance, customer-focused culture and ensuring exceptional service delivery to candidates, hiring managers and recruiters.
• Oversee day-to-day coordination activities across the team, including interview scheduling and candidate logistics
• Manage team capacity, workload allocation and prioritisation to ensure service levels, quality standards and hiring timelines are consistently met.
• Act as the primary escalation point for complex scheduling, stakeholder and process-related issues.
• Maintain a hands-on approach by personally managing interview scheduling and coordination activities for approximately 25% of working time, leading by example and maintaining a strong understanding of operational challenges and opportunities.
• Build and maintain strong partnerships with Talent Acquisition, Hiring Managers, external vendors and other key stakeholders.
• Continuously assess and improve recruitment coordination processes, identifying opportunities to increase efficiency, scalability and candidate experience.
• Drive standardisation, governance and consistency across recruitment administration and scheduling activities.
• Utilise recruitment metrics, operational dashboards and management information (MI) to monitor performance, identify trends and inform decision-making.
• Lead or support recruitment operations projects, process transformation initiatives and technology enhancements.
• Support organisational change by embedding new processes, tools and ways of working within the team.

Experience & Qualifications Required

• Experience leading recruitment coordination or recruitment operations teams within a global or matrixed organisation.
• Strong understanding of end-to-end recruitment processes, including interview scheduling, candidate management, onboarding support and stakeholder engagement.
• Experience working in a fast-paced, high-volume environment with the ability to effectively manage competing priorities and deadlines.
• Proficiency in Applicant Tracking Systems (ATS); experience with Workday is desirable
• Excellent organisational, problem-solving and communication skills, with a proactive and customer-focused approach.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Outlook
• Bachelor's degree or equivalent professional experience preferred.