Team lead - Quality control HRO

• Work Model: Mandatory Work from Office
• Candidate Expectations
• Total and Relevant work Experience of 4+ years in Quality Control HRO Process.
• Candidate Location - Anywhere in IndiaCandidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)

Education and Certification

Qualification:

• Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.

Detailed Job Description

• Strong understanding of end-to-end cycle of H2R (MDM, Employee benefits, Talent Acquisition, Statutory audits) Lead end-to-end Quality Control operations Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.
• Review audit findings, identify quality gaps, and recommend corrective actions.
• Adherence of daily audits are being performed and reported out to internal and external stakeholders Prepare RCAs, 5Whys for the errors with strong preventive action Ensure all team deliverables are completed in due time and compliant to relevant standards and policies and reported accurately Ensure compliance to all SLA and KPI targets Identify process gaps and improvement opportunities Handle internal reporting, adherence to SLAs Exceed daily / weekly / monthly targets on Teams TAT and AccuracyDemonstrated proactive, positive conflict resolution skills.
• Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature.
• Good understanding of H2R processes.
• Knowledge of various ERPs - SAP, MS Office, Advanced ExcelKey SkillsHRO, Quality Control, H2R, Hire to Retire, HR operations, MDM, Employee benefits, Talent Acquisition.
• Other RemarksOpen to work in global timing Documents Mandatory- Personal, Academic and professional