Team Lead - Program Management (Last Mile)

Team Lead – Program Management (Last Mile)

No lengthy intro here, let's get straight to the details, Zepto speed.

What will you do

• Drive Last Mile programs focused on rider supply, reliability, productivity, and cost efficiency.
• Work with Last Mile Operations, City Operations, Product, Technology, Finance, Growth, and Supply teams.
• Analyse rider supply, onboarding, attendance, utilisation, delivery productivity, and cost metrics.
• Prepare dashboards, reports, and Key Performance Indicator (KPI) scorecards.
• Identify operational gaps through data analysis and root-cause analysis.
• Create action plans to improve rider availability, reduce delivery delays, and optimise manpower costs.
• Lead pilots, process improvements, automation initiatives, and incentive optimisation programs.
• Develop Standard Operating Procedures (SOPs), playbooks, and process guidelines.
• Track project milestones, dependencies, risks, and outcomes.
• Conduct regular performance reviews and share actionable insights with leadership.
• Support rider sourcing, engagement, retention, and reliability initiatives.
• Ensure successful implementation and adoption of new processes.
• Manage multiple projects and stakeholders in a fast-paced environment.

Are you who we are searching for

• 3–5 years of experience in Program Management, Business Operations, Last Mile Operations, Supply Chain, or Logistics.
• Experience in quick commerce, e-commerce, logistics, or delivery operations will be preferred.
• Strong understanding of rider supply operations and delivery performance metrics.
• Proficiency in SQL, Microsoft Excel, Google Sheets, and dashboarding tools.
• Strong analytical, problem-solving, and data interpretation skills.
• Experience in managing cross-functional projects from planning to execution.
• Strong stakeholder management and communication skills.
• Ability to convert data into actionable business insights.
• Comfortable working in a fast-paced and execution-focused environment.
• Strong ownership and attention to detail.
• Willingness to travel across cities or operational locations, whenever required.