Team Lead - Procurement Operations

Role & responsibilities

• Manages cross-functional PO operational team (15-20 team members).
• Responsible for SLA targets for the processes/client
• Identifies and implements process improvement process
• Develop objectives and plans for team associates and track performance to annual goals
• Maintains thorough documentation of all processes and organizes information to be compliant during Audits
• Works in conjunction with the program manager to 'market' services to the client
• Manages team attrition and motivates team to exceed SLAs
• Identified as an expert across the entire Purchase-to-Pay process
• Support/Lead transition for new client engagements (S2P)
• Monitor, review and present operational reports to clients.
• Develop and implement plans for client issue resolution.
• Support on company firm building
• Ensure all organizational activities are completed on time by the team (HR activities, billing, training targets)
• Responsible for succession planning and cross-training of team members
• Responsible for BCP and DR plan for the project/process

Preferred candidate profile

• In depth knowledge of procurement management processes and best practices
• In-depth knowledge of purchase-to-pay and sourcing processes
• Excellent communication and follow-up skills
• Client Management skills & Project Management Skills
• Should be able to predict potential escalations and resolve escalations
• Know ledge of P2P end-user functionality