Team Lead, Procurement & Asset Management

ROLE OVERVIEW

The Procurement Analyst IV (Team Lead) leads the day-to-day delivery of the clients procurement and asset operations - hardware purchasing and purchase-order processing, global asset lifecycle operations, asset administration and New Product Introduction (NPI) support. As a player-coach at Level IV, the role combines deep procurement expertise with team leadership: it owns the service levels for a team of procurement and asset analysts and, at roughly 673 transactions per month, keeps the hardware-procurement engine that feeds Astreyas downstream receiving and deployment work running accurately and on time.

The Team Lead allocates work and coverage, coaches and develops analysts, and acts as the first-line escalation point for complex purchase-order, pricing and asset issues. The role reports to the Service Delivery Manager and partners closely with Supplier Vendor Management, the Catalogue and Pricing functions, Contracts and the SAM team to keep master data and supplier information consistent. As the incumbent, Astreya can build on established procurement processes, part-number conventions and supplier relationships to drive PO accuracy, cycle time and cost outcomes.

KEY RESPONSIBILITIES

1. Team Leadership Work Allocation

• Lead the day-to-day operations of the procurement asset analyst team (Levels I-III), allocating workload and managing 14x5 coverage to meet demand.
• Coach and develop analysts through huddles, quality reviews and cross-training, and support hiring and onboarding alongside the Service Delivery Manager.
• Set and monitor daily and weekly priorities so purchase-order, asset and NPI service levels are consistently met.
• Act as first-line escalation for complex procurement, purchase-order, pricing and asset issues, resolving or routing them to the right owner.

2. Hardware Procurement Purchase Orders

• Oversee the creation, amendment and expediting of purchase orders - special, replenishment and urgent - ensuring each PO is complete, correctly priced and properly approved.
• Govern resolution of automated PO pricing and quantity discrepancies via the correct escalation paths, and safeguard urgent-order turnaround.
• Own BPO creation logic, demand-forecast inputs and BPO uplifts when utilization hits critical thresholds.
• Oversee Return Merchandise Authorization (RMA) workflows with suppliers for damaged or incorrect deliveries.

3. Asset Lifecycle NPI Oversight

• Oversee global asset lifecycle operations - part-number creation, MID/MPN reassignments, moves and retirements - and the integrity of asset master data.
• Ensure asset, procurement and finance systems stay reconciled, and that bulk data updates are performed accurately and to SLA.
• Coordinate NPI through the pipeline - RFQs, system-ID creation and Base-and-Variant MID hierarchies - with trade classification (HTS/ECCN) and customs valuations for international shipments.
• Oversee asset administration and inter-departmental chargeback / cost-reallocation processing for accuracy and compliance.

4. Governance, Performance Continuous Improvement

• Own the procurement asset lines SLAs and KPIs, and report performance to the Service Delivery Manager and client stakeholders.
• Drive quality assurance and SOP adherence across the team, keeping documentation audit-ready.
• Identify and deliver automation, cost-avoidance and process-improvement initiatives across procurement and asset workflows.
• Support supplier, category and pricing interactions with data, escalations and clear recommendations.

PERFORMANCE SERVICE LEVELS

Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.

• Team SLA Attainment: ensure the procurement asset line collectively meets 95% of agreed service levels each month across PO, asset and NPI work.
• PO Accuracy: sustain 99% purchase-order accuracy across the team, since errors ripple into receiving and invoicing.
• Urgent-Order Turnaround: meet urgent / exception purchase-order turnaround targets for 95% of cases.
• Asset Data Accuracy: maintain 99% accuracy across asset and master-data records managed by the team.
• Customer Satisfaction (CSAT): sustain a team CSAT of 95% ( 4.0-4.5 on a 5-point scale) across surveyed interactions.
• Ticket Quality: ensure 95-97% of completed requests pass quality-assurance checks, with complete documentation and full SOP adherence.
• People Coverage: maintain 14x5 coverage, complete cross-training plans and support development for all direct reports.

TOOLS SYSTEMS

• ERP Procurement Systems: SAP (Materials Management, Procure-to-Pay and master-data consoles) alongside corporate guided buying / procurement platforms
• Planning Forecasting: Integrated Business Planning (IBP) and demand-forecasting inputs for BPO management
• Asset Product Systems: asset administration consoles, database backends and Product Lifecycle Management (PLM) tools
• Ticketing Collaboration Tools: advanced ITSM issue-tracking platforms and collaborative spreadsheet logs

REQUIRED SKILLS EXPERIENCE

Mandatory

• 6-10+ years in procurement operations, purchase-order processing or IT asset management, including 2+ years leading or coordinating a team.
• Deep, hands-on expertise in the end-to-end purchase-order process (special, replenishment and urgent) and discrepancy resolution.
• Strong asset lifecycle and master-data knowledge, keeping asset, procurement and finance systems reconciled.
• Proven ownership of service levels and quality across a shared-services or managed-operations team.
• Strong English communication and stakeholder management, including with suppliers, finance and category partners.

Preferred

• Experience with SAP Materials Management / Procure-to-Pay and IBP demand forecasting.
• Exposure to BPO creation logic and uplifts, NPI, trade classification (HTS/ECCN) and customs valuation.
• Familiarity with chargeback / cost-reallocation mechanics and RMA workflows.
• Lean / continuous-improvement experience and a track record of automation and cost-avoidance.

LEVELS PROGRESSION (I - IV)

This role sits at Level IV, the Team Lead tier of the Procurement Analyst profile. One job profile spans the levels; seniority (and compensation) is differentiated by scope, autonomy and ownership.

• Level I - performs PO data entry, requisitions and asset updates under SOP and close supervision.
• Level II - owns day-to-day purchase orders and asset operations with limited supervision.
• Level III - is the procurement / asset SME, handling complex POs, NPI and escalations.
• Level IV (this role) - is the Team Lead - leading the analyst team, owning line SLAs and quality, first-line escalation, coaching and continuous improvement, while remaining a senior operator.

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